Our Story
Richmond Frames & Glass was founded in 2008 with a simple mission: to provide homeowners with high-quality windows and doors at fair prices, installed by skilled craftsmen who take genuine pride in their work.
Our founder, having witnessed firsthand the aggressive sales tactics and substandard installations that plagued the industry, set out to build something different. A company that treats customers with respect, delivers on its promises, and stands behind every job.
Sixteen years on, we've stayed true to that vision. We've grown steadily through word-of-mouth recommendations, completing over 15,000 installations across Greater London and the Home Counties. Our team has expanded, but our values remain unchanged.
What Sets Us Apart
Unlike many companies in our industry, we employ our own fitting teams. Every installer is directly trained and supervised by us. This means consistent quality, accountability, and the peace of mind that comes from knowing exactly who is working in your home.
We don't use commissioned salespeople. Our surveyors are technical experts whose job is to advise, not to pressure. They'll explain your options honestly, measure accurately, and provide a written quote that stands for 60 days—no "sign today" discounts, no artificial urgency.
Our insurance-backed 10-year guarantee protects every installation. If something goes wrong, we fix it. And in the unlikely event that we're no longer trading, your guarantee is still honoured through our insurance scheme.
Our Commitment to Quality
We source our products from established British manufacturers who share our commitment to excellence. All our windows achieve minimum A-rating for energy efficiency, and most exceed it. We use only premium-grade hardware, multi-point locking systems, and toughened safety glass as standard.
But quality isn't just about materials. It's about care. Our installers treat your home with the same respect they'd show their own. Dust sheets down, careful handling, thorough clean-up. We leave your home looking better than we found it, every time.
Looking Forward
The window and door industry continues to evolve, with advances in thermal performance, security, and sustainability. We stay at the forefront of these developments, regularly updating our product range to offer homeowners the best available options.
But some things don't change. The importance of honest advice. Fair pricing. Skilled installation. And treating every customer as an individual, not just another sale.
That's the Richmond Frames & Glass way. It always has been. It always will be.