Privacy Policy

Last updated: January 2024

1. Introduction

Richmond Frames & Glass ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ricomargyr.media or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you submit an enquiry form, request a quote, or contact us, we collect personally identifiable information such as:

• Your name
• Email address
• Postal address
• Information about your property and requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and conduct home surveys
• Provide our products and services
• Send you information about our services that may interest you
• Improve our website and customer experience
• Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

• Our employees and contractors who need access to perform their duties
• Third-party service providers who assist in our operations (e.g., IT support, marketing services)
• Professional advisers including lawyers, accountants, and insurers
• Government bodies and law enforcement agencies where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For customers, we typically retain records for seven years following completion of a contract to comply with warranty and legal obligations.

6. Your Rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details below.

7. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Richmond Frames & Glass
47 Bridge Street
Richmond, Surrey TW9 1TQ
Email: [email protected]